AURELLE

Refund Policy

Last updated · 2026-09-12

We want you to be delighted with every piece. Within 30 days of delivery, items meeting the conditions below can be returned or exchanged.

1. Scope

  • In-stock items can be returned or exchanged within 30 days of delivery if unworn, undamaged and complete with their accessories and packaging.
  • Personalised items such as custom engraving or resizing are not eligible for change-of-mind returns; if there is a quality issue we will remake them free of charge or issue a full refund.

2. How to return

  • Contact our support team with your order number and photos of the issue; we respond within 1 business day.
  • Return address: 湖北省武汉市洪山区珞南街道工大路6号泓经营场所悦府6栋4层3室, China. Please contact us first to confirm the receiving details and return instructions so that your parcel is not refused.
  • Keep the tracking number. Once the item passes inspection, the refund is returned to the original payment method within 3–5 business days.

3. Shipping costs

  • Quality issues or wrong items: we cover the shipping both ways.
  • Change-of-mind returns: the buyer covers the return shipping cost.

4. Not eligible for return

  • Requests made after the 30-day window (this does not affect your statutory rights, see section 5).
  • Items with obvious signs of wear, scratches, damage or missing original accessories.
  • Promotional gifts, gift cards and limited editions marked as non-returnable on the product page.

5. Statutory rights and legal guarantee

  • This policy is a commercial promise that applies in addition to, and does not reduce, your statutory rights.
  • If you are in the EU or the UK, you have a 14-day statutory right of withdrawal from receipt of the goods (see section 9 of our Terms of Service), and you may rely on the statutory legal guarantee for goods: at least 2 years in the EU, and up to 6 years in the UK (England, Wales and Northern Ireland).
  • If an item is faulty, not as described, or damaged other than through your misuse, contact us regardless of the 30-day window and we will provide repair, replacement or refund as required by law.